Your agreement with Vencavo

AICLIPSE TECH LLP operates Vencavo. By creating an account or using the service after being presented with these terms, you agree to them. For an organization, you must have authority to bind it. If you do not agree, do not use the service. You must be at least 18 and able to enter a binding agreement.

Provide accurate account information, verify your email and secure your credentials and recovery methods. You are responsible for activity you authorize through your account, workspace and connected clients. Report suspected unauthorized access promptly.

A separately signed agreement controls where it expressly conflicts with these terms. Dodo Payments’ buyer terms govern its payment transaction as merchant of record. Our privacy policy explains information handling.

Service and data limitations

Vencavo provides company and people discovery, profiles, saved research, shared lists and controlled access to available contact evidence. Supported API and MCP tools work within workspace permissions and credit limits. Public demonstrations are fictional examples.

We do not guarantee current employment, unique identities, deliverability, phone ownership, buyer intent, complete profiles, business results or uninterrupted availability. Review evidence before relying on it. Published volumes count retained source records, not independently verified unique people.

Rate limits and technical safeguards apply. Plans do not promise unlimited requests, exclusive data or a particular concurrency level. Org charts, outreach, CRM synchronization and autonomous campaign execution are outside the current workspace offer.

Permitted use and restrictions

While your account is in good standing, you have a limited, non-exclusive right to use authorized results for lawful business research and prospecting. Agency users may work on authorized client briefs. Sharing a working shortlist is different from reselling a database. Resale, public republication, bulk redistribution or building a competing data service requires our written permission.

You must establish the lawful basis, notices, permissions and suppression processes required for your use and outreach. An available contact channel is not consent to contact that person. Respect objections, removal requests and applicable privacy, marketing and telephone rules.

Do not use Vencavo for spam, harassment, stalking, discrimination, unlawful surveillance, sensitive profiling or decisions about consumer credit, insurance, housing or individual eligibility for employment. Do not upload unlawful content, impersonate people, share stolen credentials, bypass permissions or rate limits, evade charges, abuse welcome credits, scrape outside authorized interfaces or interfere with the service.

Security testing against production requires written authorization. Report suspected vulnerabilities privately to [email protected]. We may immediately restrict access when reasonably needed to stop abuse, fraud, security threats or unlawful activity.

Workspaces, content and clients

Owners and administrators control membership, delegated access and billing according to their roles. You must have authority to upload and share content. You retain rights in your notes and content, and grant us the permission needed to host, process, secure and display it to provide the service.

Connected API or AI clients can spend workspace credits. Grant only needed permissions and review their actions and terms. Revocation prevents future authorized access but cannot retrieve data already sent. Source identities remain separate from workspace-entered notebook records.

Plans, credits and renewal

Monthly subscriptions renew until canceled. Price, currency, billing interval and applicable taxes are shown before purchase. Plans share workspace credits without a per-seat surcharge or automatic overage. Creating an account does not authorize a subscription. Paid credits are granted after payment verification.

A nonempty search page costs one credit. An empty page costs zero. Approved work-email access costs one credit and direct or mobile phone access costs five. Profiles, saved records, lists and saved search criteria are free. App, API and MCP share these rules. Exact retries with the same operation key replay recorded results within the documented window. The same contact evidence already unlocked by your workspace does not incur a second charge.

Monthly credits expire at the end of their paid billing period without rollover. Purchased packs expire 12 months after purchase. Eligible founding users can receive 100 welcome credits once, without a payment card. Welcome credits do not expire. Credits are service allowances, not money or transferable stored value.

Immediate upgrades preview the prorated charge and credit increase and retain the renewal date. Downgrades take effect at the next billing date. Cancellation stops the next renewal and normally takes effect at period end. It does not extend credit expiry or automatically refund payments. Refunds and disputes can revoke unused credits associated with the affected payment.

We give advance notice of subscription price or material credit-rule changes. Changes apply prospectively, subject to law and separate agreements. You can cancel before the changed renewal.

Suspension and closure

Cancel subscriptions in Billing and close accounts or workspaces through settings. User deletion and workspace closure are different actions. Resolve active billing obligations before closing a workspace. Contact support if you cannot access the controls.

We may suspend or end access for material breach, nonpayment, fraud, security threats or legal requirements. Where reasonable, we explain the issue and allow it to be fixed. Urgent protection may require immediate action. Suspension does not remove legally required refund rights.

After termination, access rights end. Financial, security and legal records may remain as described in the privacy policy. Relevant license restrictions, accrued obligations and liability provisions survive termination.

Responsibility and liability

We use reasonable care to operate Vencavo. To the extent allowed by law, the service and source information are provided as available without additional warranties of accuracy, completeness, fitness for purpose or uninterrupted operation. You are responsible for your decisions, uploaded content and use of results.

To the extent allowed by law, neither party is liable for indirect or consequential loss, lost profits or lost business opportunities. Our total liability arising from the service is limited to the greater of the fees you paid for it in the three months before the event or USD 100.

These limits do not exclude fraud, deliberate misconduct, liability that cannot lawfully be excluded, statutory rights, or a refund required by law or approved by us. They do not transfer responsibility for our own unlawful conduct to you.

Changes and disputes

We notify account holders of material contractual changes before they take effect where required. Changes do not retroactively remove accrued rights. If you disagree, you can stop using the service and cancel future renewals.

Contact [email protected] first to try to resolve a dispute. These terms do not require mandatory arbitration or waive access to courts or regulators. Applicable mandatory law and consumer protections remain in force. Address legal and support correspondence to AICLIPSE TECH LLP at [email protected].