Cancel future renewal

Open Billing in your workspace and use the subscription cancellation control. Cancellation takes effect at the end of the current paid period. Remaining benefits continue until then, and the subscription does not renew. Check the cancellation status and effective date in Billing.

If you cannot access Billing, email [email protected] from your account address before renewal with the subject “Cancel subscription”. Include your workspace name and payment reference if available. We may verify workspace authority. Do not send card numbers or credentials. Closing a tab or disconnecting a client does not cancel a subscription.

Refund eligibility

For your first subscription purchase or a one-time credit pack, request a full refund within seven days of payment if none of the credits from that purchase have been used. Support checks payment and associated usage before approval. This is not an automatic checkout reversal.

For used credits or renewals, we review circumstances rather than promise a change-of-mind refund. Report duplicate or unauthorized charges and material failure to deliver the purchased service promptly. We investigate and arrange an appropriate remedy with our payment provider.

Ordinary cancellation does not create a prorated refund for a partly used month. Expired credits do not become cash refunds. Contact evidence is not a promise of deliverability, employment or campaign results. This does not remove remedies for material failure to match the service description.

Mandatory statutory rights take priority. Any applicable withdrawal right or legally required refund remains available. Dodo Payments may also handle refunds and disputes under its buyer terms and legal obligations.

Request a refund

Email [email protected] from the purchasing account with the subject “Refund request”. Include workspace name, purchase date, payment or invoice reference and a short explanation. If you cannot use that address, tell us so we can agree safe verification.

Dodo Payments is our merchant of record and processes approved refunds to the original payment method. You can also use the support route in your Dodo receipt. We confirm the decision by email. Bank processing times vary; we do not promise a fixed date for funds to appear.

A refund revokes unused credits associated with that payment, not unrelated packs or usage history. Refund and cancellation are separate. To stop renewal, also cancel in Billing or say so in your request. Partial refunds and disputes require a review of the affected credit grant.

Plan changes and credit expiry

Upgrades show a prorated charge before approval and keep the renewal date. Downgrades apply at the next billing date. Monthly credits expire at period end. Purchased packs last 12 months. Welcome credits do not expire.

AICLIPSE TECH LLP issues this policy for Vencavo. Contact [email protected] for billing help.